Formatting Phone Number
The telephone fields in account, contact and lead entities do not really come with any formatting rules for particular countries. The phone field format setting might resolve some issues, but not all of them.
Month: October 2016
Closing Incident Record
Recently I had this question come up, and wanted to discuss the difference between closing an incident (Case) as resolved, or closing an incident as cancelled. There are a few other options, but we will focus on these two.