In my current role the matter of using a data lake has come up, and I wanted to get ready in case this implementation will become a need. I followed instructions from some of the published Microsoft blogs, and this blog post provides step by step instructions on how to configure the Azure Storage account to enable the Export to Data Lake feature as well as running the same process from within the Power Apps Maker Portal
For anyone who has experience with Microsoft Omni channel interface, and has enabled the 2020 Wave 2 Release Plan, there is a new app that appeared with the name Customer Service Workspace (Preview). As noted in the release plan, the multisession app allows customer service agent to multitask on several customer cases simultaneously and seamlessly switch among issues without losing context of the in-progress work.
Recently in the forums, there were a few questions on how to send emails to all of my customers. While there might be different options, and the right solution to this might greatly depend on the frequency that you need to be sending this as well as the number of contacts, I thought I would demonstrate a few different approaches to implement this using Microsoft Power Automate.
Since the announcement by Microsoft at the Microsoft Business Applications Summit last month, and even before, I’ve been eager to take a look at the new SQL Connection for the Common Data Service Endpoint. What this means is that we can not write and execute SQL queries against the entity data.
When working with model driven apps, we have the ability to navigate through the flow of the record using the Business Process Flow. The BPF is a great way to navigate through the different stages of the record, but what if that is just not enough. What if in order to complete the record I have to go through 10 or maybe more stages.
A few years back we developed an AutoNumber solution that enables the implementation of AutoNumbers for Dynamics 365 and the Common Data Service. This AutoNumber solution allows the creation of rules for simple autonumbers with prefix, suffix and number of digits, but also has a lot of advanced features for getting numbers from related fields or option sets.
We have all been affected by the COVID-19 outbreak one way or another and have started getting used to a new reality, whether it is working remote, not being able to go to work or even worse have gotten infected by the virus. A few weeks ago (March 8), the mayor of New York City, Bill de Blasio said that the city would provide relief for small businesses across the City seeing revenue reduction of 25% or more because of the COVID-19 outbreak.
I am current engaged in a project where a vendor suggested to the customer to use the same entity for various purposes. That decision might have worked for some organizations, but it did not have a foresight of the future requirements of the organization.
It is a very trivial scenario that we would want to create a Common Data Service entity record from a web page. An example can be a contact us page or request for help that would create a lead or a case in Microsoft Dynamics backend. Although Dynamics Portals (and now Power Apps Portals) are available for this kind of integration, many organizations still use other types of web applications and they need to integrate with the Common Data Service, such as various web to lead products.
Over the past couple of years, since the release of Unified interface, one of the biggest pain points for most customer was that features that are available in the web client are not available in the new Unified Interface. There were a lot of improvements in the Unified Interface with the responsive client, custom controls and more, but when you are used to working in a certain way, taking away features is sometimes hard to get used to.
